faq
Shipping
Orders placed before 3:00 PM from Monday to Saturday will be delivered in two to three business days, and orders placed after 3:00 PM will be delivered in 7-8 business days.
During sales or promotional events, we do get a little busy and may require an additional two to three business days to deliver your order
Kindly note due to Covid-19 situation Special Zone Delivery may extend upto 10-15 days.
In special Zones ( Red and Orange ) door step delivery may not be possible so you might need to come to near courier hub to collect your orders.
Once our delivery partner receives your order, they will dispatch it directly to your address. If you are unavailable when they arrive, they will make two more delivery attempts.
If you’re still unavailable after the third attempt, your order will be returned to us. Call us on +91-8600015189 within one working day of the third attempt and we’ll schedule another delivery in one to two business days.
Delivery is free on orders of 1499 and above. If your total order is less than 1499 ,you will be charged 100 -120 for delivery as per location. ( North East , Nagaland , Mizoram additional 30 will be charge )
If you’ve opted for Cash on Delivery, you’ll have to pay an additional charge of 80 on your order.
Your delivery charges will be displayed during the checkout process.
Account
You can set up your MyChoiceShop.in account in two easy ways – either from our Sign Up page or with your Facebook profile.
To set up your account using our Sign Up page, simply follow these steps:
Click ‘Sign Up’ at the top of the page.
Enter your name and email address in the box that pops up.
Create a password.
Click ‘Sign Up’.
To set up your account with your Facebook profile, follow these steps:
Click ‘Sign In’ at the top of the page.
Click ‘Sign In’ with Facebook.
Click ‘OK’ on the permissions dialog box that appears on your Facebook page.
MyChoiceShop.in will use your Facebook details to create your MyChoiceShop.in account.
You’re good to go. Happy shopping!
We’re sorry, you will not be able to change the email address you’ve used to create your existing account. If you’d like to use a different email address, you’ll have to sign up and create a new account.
To change your password:
Sign in to your MyChoiceShop account.
Go to the My Account section.
Go to your Profile page.
Click ‘Change Password’.
Enter your current and new password (something secure that’s easy to remember), and confirm it
Hit the Save Changes button.
To add, delete or change your debit or credit card details:
Sign in to your MyChoiceShop account.
Go to the My Account section.
Click on the Payment link
Add or delete Debit or Credit Cards as needed, and select your default payment card.
Your account, Debit Card and Credit Card information are secured by best-in-class 256-bit SSL encryption. To keep your personal and payment details safe, we ensure that sensitive and private data exchanges between you and MyChoiceShop happen over a Secure Sockets Layer (SSL) communication channel, and are encrypted and protected with digital signatures.
SSL-secured communication channels are specially designed to protect all personal and sensitive information sent over the Internet. For security reasons, we only store and display the last four digits of your Debit Card or Credit Card number and card expiry date when placing an order.
Orders
Easy!
Find the products you want to buy by searching for them or by browsing our departments.
Add these products to your kart with the ‘Add to Kart’ button or buy them right away with the Buy Now button.
Click your mini-basket from the top right of the screen and hit the ‘Checkout Now’ button.
Enter your shipping information and payment information and complete the order by hitting ‘Pay Now’ for electronic payment options or ‘Place your order’ for Cash on Delivery.
That’s it! You’re all done.
If you need any help along the way, give us a call on +91-8600015189 or email support@mychoiceshop.in ( within 24 hours our representative will get back to you ), Monday to Friday, 9:00 AM to 7:00 PM, so we can talk you through it.
At the moment, we are accepting orders placed through the MyChoice website and Whats App application ( +91-8600015189)
Yes, you can. Simply skip the sign-in process and shop as a guest. You’ll only need to enter your address and payment information when you check out.
We regularly update our product range with new items, but every once in a while you may miss out on something. Enter your email address in the Notify Me box next to the product, and you’ll be the first to know when it’s back in stock.
It’s easy. Here’s what you need to do:
If you’ve signed in to your account:
Go to the Order Details page in your My Account section.
Click on the order from which you want to cancel products.
Select the specific products you wish to cancel.
Click ‘Cancel selected items’.
That’s it! You’re done.
If you’re a guest user:
Call us on +91-8600015189 or Email : support@mychoiceshop.in and we’ll help you cancel your order.
Do remember that you can only cancel orders that are in the Processing stage.
If your order has already been dispatched, then wait for it to arrive and refuse to accept the delivery.
For Click & Collect orders, if your products have already been dispatched, they will be held at the store for 14 days, after which your return and refund will be initiated.
That sounds terrible. Fortunately, if a Thank You screen hasn’t been displayed, it means your order hasn’t been processed. Restart the process and try again.
Payments
We accept a variety of payment methods:
Visa or MasterCard Debit and Credit Cards.
RuPay Debit Cards.
NetBanking.
Cash on Delivery.
Wallets such as Paytm, MobiKwik and JioMoney.
PayPal.
Please note, Cash on Delivery is not available at all locations, so do check your Pincode to confirm that it is available for you.
Yes. We use best-in-class 256-bit SSL encryption to secure and protect your shopping experience.
No, we’re sorry, we will not be able to transfer the amount to your bank account, or give you the same amount in cash.
Your My Credit balance can only be used to shop one of our brands online.
The maximum order value for Cash on Delivery purchases is Rs. 7,999. If you wish to shop for more than Rs. 7,999 you can opt to use your Debit or Credit Card, pay via NetBanking
Our courier partners are unable to offer the Cash on Delivery service at a few locations. If you live in one of these locations, you can still choose to pay via NetBanking, Wallets or by Debit or Credit Card.
If our courier partner cannot offer Cash on Delivery for your address, try NetBanking or pay with your Debit or Credit Card. If you do not have these facilities, do get in touch with your bank to activate them easily.
Yes, you have to pay additional charge of Rs.80 for Cash on Delivery over and above the shipping charge.
No, there are absolutely no hidden charges. Octroi or sales tax is borne by MyChoiceShop. You pay only the amount that you see in your order summary.
If your payment has failed, please try again after checking whether your account details, billing address, Debit or Credit Card details, NetBanking details or any other payment-related information is accurate.
Check that your internet connection is working.
If any amount has been debited during the failed transaction, it will be credited back to your bank account or Credit Card within seven business days.